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Privacy Policy

1. Introduction 

As part of its activities, Energilia (managed by RaYSun SRL) places the highest importance on protecting the personal data of users visiting its website. This privacy policy aims to explain what data we collect, why we collect it, and how it is used.

2. Data Collected

We collect the following data via the Website: 

  • Contact details (name, first name, email address, phone number) when you contact us via the contact form or by email. 
  • Technical data (IP address, browser type, browsing history on the Website) via cookies.

3. Purpose of Data Processing

The collected personal data is used to :

  • Respond to user inquiries and contact requests.
  • Respond to user inquiries and contact requests.
  • Analyze Website performance using analytical tools (e.g., Google Analytics).
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing

The processing of data is based on:

  • User consent for cookies and the contact form.
  • RaYSun's legitimate interest in improving the Website.
  • Legal obligations, where applicable.

5.  Data Recipients

The collected data is intended for RaYSun and is not sold or rented to third parties. However, data may be shared with technical service providers (hosting, analytics tools) for the proper functioning of the Website.

6. Data Retention Period

Data is stored for a period proportional to its purpose:

  • Contact data: 2 years after the last interaction.
  • Technical data (cookies): 12 months.

7. User Rights

Under the GDPR, you have the following rights regarding your data:

  • Right of access, rectification, and deletion.
  • Right to object to and restrict processing.
  • Right to data portability.
  • Right to withdraw consent at any time.

To exercise these rights, you can contact us at [email protected].

8. Data Security

RaYSun implements technical and organizational security measures to protect data against unauthorized access, loss, or alteration.

9. Cookies 

The Website uses cookies to improve the user experience. You can manage your preferences via your browser settings or through the consent banner displayed during your first visit.

10. Contact & Complaints

or any questions regarding this privacy policy or to exercise your rights, contact us at [email protected] 

If you believe your rights are not being respected, you may file a complaint with the Belgian Data Protection Authority (www.gegevensbeschermingsautoriteit.be).